General Terms & Conditions when visiting The Bishop’s Palace and Gardens

By visiting The Bishop’s Palace and Gardens you accept the following its terms and conditions and agree to abide by the rules and instructions of the staff at all times:

• We welcome well-behaved dogs in the Bishop’s Gardens when kept on a short lead (no more than 2m) and in the Bishop’s Table Café. However dogs are not allowed within The Bishop’s Palace building or Chapel.
• Due to weather conditions some areas may have to close.
• For safety or operational reasons, the management reserves the right to close or adjust areas of the Gardens and Building without prior notice.
• The Management reserves the right to refuse entry for whatever reason. Being in possession of a pre-paid ticket or membership does not give exemption from this.
• In order to facilitate the security, safety and comfort of all visitors, staff and volunteers, The Bishop’s Palace reserves the right to remove, without refund, anyone it deems to have behaved in a manner which has, or is likely to, affect the safety and enjoyment of other visitors, staff or volunteers. This covers all areas of our site, including the Free Area.
• The Bishop’s Palace reserves the right to conduct security searches and to refuse admission to you should you refuse to comply with such security searches.
• Wheeled footwear, skateboards, scooters and bikes are not allowed to be taken past the pay gate.
• The Bishop’s Palace will not be held liable for any losses, injuries or damages sustained at The Bishop’s Palace including damage, theft or loss to property and motor vehicles, if the cause is due to the negligence of the individual or the unforeseeable actions of other customers or third parties.
• Strictly no trading or fundraising is allowed anywhere on site, without the prior written consent of The Bishop’s Palace.
• Whilst the Management does its best to update and maintain the accuracy of this website, it cannot guarantee its content at all times.
• Any potential visitor is advised to ring to check any detail that may be of particular importance.
• The Bishop’s Palace runs a ‘Zero Tolerance’ policy for aggressive or inappropriate behavior towards our staff.
• Parents/guardians are responsible for the children in their care at ALL times.

Events, Cancellations and Refund Policy

• All online, over the phone and in person payments are final. We recommend that customers check dates and timings before completing any bookings.
• Bookings can be transferred into a different name or given to others to enjoy. Please notify us via info@bishopspalace.org.uk or call 01749988111 if the name on a booking needs modifying.
• On occasions where the same event is running on multiple dates and times, we may be able to move your booking into a different slot. Please contact us via info@bishopspalace.org.uk or call 01749988111 to see if this is possible. We cannot guarantee this as an option.
• We reserve the right to postpone or cancel an event for reasons beyond our control. We will refund or transfer any deposits or balances paid for events cancelled by The Bishop’s Palace. On occasions where a refund is given, refunds will only be made to the person who originally made the purchase through the method of payment they originally used.
• Group bookings: All group bookings which include a tour and/or a food option must be paid in advance.
• If any event or group booking includes dietary requirements, The Bishop’s Palace must be informed of this at least 5 days before the date of visit or event.
• We reserve the right to change course leaders for our events and workshops.
• All prices include VAT where applicable. The Palace Trust VAT number: 7501 7962